Our typical production time ranges from 15 to 30 working days, depending on the design complexity and materials used.

Yes, we welcome heirloom stones or client-provided gems. Our team will evaluate their suitability for the desired design.

We primarily work with 18K/14K gold, platinum, lab-grown and natural diamonds, as well as ethically sourced gemstones.

You can get in touch through our website or online consultant to book a private consultation and begin the design process.

Yes, we offer insured global shipping with tracking. Fees and delivery times vary by region.

As each piece is made-to-order, we do not offer returns. However, design revisions are possible during the draft phase.

We accept credit/debit cards, PayPal, and bank transfers. Full payment is required before production begins.

Yes, every piece includes a certificate of authenticity and gemstone report, depending on the materials used.